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Firefox Facts

Troubleshooting Firefox Problems

safe-mode Firefox works fine, but then the worst might happen (even to you!).  Something goes wonky and Firefox goes from a browsing tool to an annoyance.  So how exactly do you troubleshoot an issue with Firefox?

For most people, I would suggest trying to run Firefox in Safe Mode first.  You can use the command line:  firefox -safe-mode to get there (for Windows users).

On Linux, you can go to your Terminal and run (for Firefox): /path/to/firefox/firefox -safe-mode

On Mac OS X, go to Utilities (in the Applications folder) and open Terminal, then run (for Firefox): /Applications/Firefox.app/Contents/MacOS/firefox -safe-mode

From there you can disable add-ons, reset toolbars and controls, reset bookmarks to Firefox defaults, reset all user preferences to Firefox defaults and restore the default search engines.

What if Safe Mode Does Not Help?

If that does not do the trick for you, you might want to try opening up a clean profile to see if you are still getting the problem.  Check out this previous post to fine out how to launch the profile manager to do so.

Key thing to remember here is if it is a problem with all of your Firefox profiles (your current one or a new one) then you might want to backup and do a clean install of Firefox.  If not, then you might be able to cure you problem by creating a new profile for yourself to use from now on.

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  • steve
    Thanks
  • John H
    Steve
    Here is the link to solving your problem and I tried several of these till it worked. Mine was the correction in the folder profile

    http://support.mozilla.com/en-US/kb/Firefox%20i...
  • steve
    I cant bring up firefox. When I click the icon it says that firefox is already running and I need to close that window or restart . I dont have any window open and when I restart , it says the same thing . I also uninstalled firefox and reinstalled it with the same results . Help .
  • ah... I figured it out.. I'm using Charles, a proxy server testing program that's messing things up. Sorry bout that :)
  • I've been getting some weird behavior lately. A lot of sites like yahoo.com and other trusted sites are now making firefox give me warnings like:
    www.voip.com uses an invalid security certificate.

    Any ideas what might be causing this?
  • Jack Alexander
    One might consider using Mozbackup and FEBE both before doing anything as drastic as this just in case one doesn't like the end results. regards...jack
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